Byter Lab, your window into the work
Lab is the client portal we give every business we work with. Raise a request, set its priority, and watch it move from received, to in progress, to done. No more chasing email threads or wondering what your agency is actually doing this month.
Already a client? Sign in at lab.byter.com. Nothing to install.
The end of the agency black box
Most agencies leave you guessing. You send an email, you wait, and at the end of the month you get an invoice and a hope that the right things got done. Requests get lost in inboxes, priorities drift, and you never quite know what is happening with your money.
Byter Lab fixes that. It is the shared board where your work with us actually lives. Every request is a ticket you can see, prioritise, and track to completion. You are not reading a report about the work, you are watching it happen in real time.
It is the same system our team runs on every day, opened up to you, so nothing gets lost and nothing is a mystery.
What you can do in Lab
A simple, live picture of every request you have with us, and a fast way to send us more.
Raise a ticket in seconds
Need a new post, a website tweak, a report, or a quick question answered? Raise a ticket from your portal and it lands straight with the team. No email, no chasing, no wondering if it was seen.
See everything in progress
A live board of every request you have with us, sorted by open, in progress, and done. You always know what we are working on and where each job stands.
Priorities you control
Flag what is urgent and what can wait. We work to your priorities, and you can see how each ticket is tracking against them at a glance.
One thread per job
Every ticket keeps its own conversation, files, and updates together. No more digging through inboxes to find the latest version or the last reply.
Real-time status
Watch a request move from received, to in progress, to done. You get a clear timeline of activity so nothing quietly falls through the cracks.
Built on real agency work
Lab is the same board our team uses to deliver for clients every day. You are not looking at a summary of the work, you are looking at the work itself.
How it works
You get your portal
When you start working with Byter, we set up your Lab account. Log in from any device at lab.byter.com, nothing to install.
Raise your requests
Send us tasks, questions, and briefs as tickets. Set a priority, add any files, and it is instantly with the team.
Track it to done
Follow each ticket as it moves through the board. You always know what is happening, without asking for an update.
Why clients love working this way
Total transparency
You can see exactly what we are doing for you and where every job stands. No black box, no monthly mystery about where your budget went.
Nothing gets lost
Requests live as tickets, not buried emails. Everything is logged, prioritised, and tracked to completion.
Faster turnaround
Briefs reach the right person straight away, so work starts sooner and you spend less time coordinating.
One place for everything
Tasks, updates, files, and status all live together, so you and our team are always looking at the same picture.
Frequently asked questions
What is Byter Lab?
Byter Lab is the client portal we give every business we work with. It is a shared task board where you raise requests as tickets and follow them from received, to in progress, to done. It is how we keep the work with each client organised, transparent, and moving.
How do I get access?
Lab comes as part of working with Byter. Once your engagement starts, we set up your account and send you a login. There is nothing to buy separately and nothing to install, you access it in your browser at lab.byter.com.
What kind of requests can I raise?
Anything within the scope of your work with us. Common tickets include new social posts, content and design requests, website updates, advertising changes, reports, and quick questions. You set a priority so we know what is urgent and what can wait.
Does it cost extra?
No. Byter Lab is included for our clients as part of how we deliver. It is the system that keeps your work with us organised, so there is no separate charge to use it.
Can my whole team use it?
Yes. Your team can raise tickets and follow progress, so requests are not stuck with one person. Everyone on your side and ours is working from the same board.
Want this kind of visibility on your marketing?
Every Byter client gets Lab as standard. Book a free call to see how we work, and get a portal that shows you exactly what we are doing for your business.